Our Commitment

At Tanishq Gems, we carefully select, inspect and package our gemstones and other products before dispatch. We want every order to reach you in proper condition and as described on our website.

If you receive a product that is damaged, defective, incorrect or otherwise eligible for return under this policy, please contact our customer support team with your order details.

Return Eligibility

A return or replacement request may be considered when the product meets the applicable return conditions.

• The product must be unused and in its original condition.
• The product should be returned with its original packaging.
• Any certificate, authenticity document, invoice or accessory supplied with the order should be included.
• The product must not have been altered, resized, damaged or modified after delivery.
• Returns must be approved by Tanishq Gems before the product is shipped back.

Products That May Not Be Returnable

Due to the nature of gemstones and customized products, certain products may be excluded from return or refund. These may include:

• Customized or specially prepared products.
• Products that have been resized, altered, engraved, drilled or otherwise modified at the customer's request.
• Products damaged after delivery due to improper handling or use.
• Products returned without their original packaging, certificate or required documentation where applicable.
• Products showing signs of wear, treatment or modification after delivery.
• Products for which the applicable return period has expired.

Product-specific return conditions, where applicable, may be mentioned on the individual product page or communicated by our team before purchase.

Damaged, Defective or Incorrect Product

If your order arrives damaged, appears to have been mishandled during transportation, or contains an incorrect product, please contact us promptly after delivery.

For faster assistance, please keep the original packaging and provide clear photographs or videos of the package and product when requested by our team.

How to Request a Return

If you believe your order qualifies for a return or replacement, please contact Tanishq Gems before returning the product.

For an approved return, customers have the following two options:

• Visit Our Store: Customers may visit our Tanishq Gems store in person and submit the product for inspection and return processing.
• Send the Parcel to Our Store: Customers may courier or ship the product to our store address at their own cost. The product should be securely packed and sent only after receiving return instructions from our team.

Refund Process

Refunds are initiated only after the returned product has been received and inspected and the return has been approved.

• Refunds are generally made to the original payment method where possible.
• The amount refunded will depend on the approved return and applicable charges or deductions.
• Bank or payment gateway processing times may affect when the refund appears in your account.
• You will be informed once the refund has been initiated.

Return Shipping

For customer-initiated returns, Tanishq Gems does not provide doorstep pickup. The customer is responsible for bringing or sending the product to our store.

• In-Person Return: Customers may visit our store and hand over the product personally for inspection.
• Courier Return: Customers may send the product securely to our store using a reliable and trackable courier service. The shipping cost for sending the product back will be borne by the customer.
• Customers should not send a return parcel without first contacting Tanishq Gems and receiving confirmation from our team.
• Customers are responsible for ensuring that the returned product is properly packed and protected during transit.
• We recommend using a secure and trackable shipping service and retaining the tracking information until the return has been successfully received by Tanishq Gems.
• Tanishq Gems will not be responsible for products lost or damaged during return transit when the customer arranges the shipment.
• For a product that is confirmed to have been incorrectly supplied or damaged before/during delivery, Tanishq Gems may provide different return arrangements after verification.

Order Cancellation

If you need to cancel an order, please contact us as quickly as possible with your order number.

Cancellation requests can only be processed where the order has not already been processed, customized, dispatched or otherwise committed for fulfillment.

Once an order has been dispatched, it may no longer be possible to cancel it and the applicable return procedure may need to be followed instead.

Product Inspection

All returned products may be inspected to verify their condition, authenticity, packaging and included documentation.

If a returned product does not meet the applicable return conditions, Tanishq Gems may decline the return or refund and may return the product to the customer.

Changes to This Policy

Tanishq Gems may update this Refund & Return Policy from time to time to reflect changes to our products, services, business practices or applicable requirements.

The updated policy will be published on this page with the revised date.

Need Help With a Return?

If you have questions about a return, replacement, cancellation or refund, please contact our customer support team before sending any product back.