1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

Most orders are processed within 24 hours. Orders may require additional processing time when products need certification, quality verification, customization or special preparation.

2. Estimated Delivery Time

Delivery timelines may vary depending on your location, courier service, product availability and other circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Where a product or offer includes Free Shipping, no additional standard shipping charge will be applied to that order.

Any special delivery requirements, additional charges or services, where applicable, will be communicated to the customer before dispatch.

4. Shipping Locations

We currently accept orders for delivery to serviceable locations within India.

Delivery availability may depend on the PIN code entered during checkout and the service coverage of our courier partners.

5. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking link through the contact details provided with your order.

Tracking information may take some time to become active after the courier collects the parcel.

If you do not receive tracking information after dispatch, please contact our customer support team.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name of the recipient
• Complete delivery address
• Correct PIN code
• Valid mobile number
• Any other information required for successful delivery

Tanishq Gems is not responsible for delays or failed delivery caused by an incorrect, incomplete or inaccessible address supplied by the customer.

7. Delivery Delays

Although we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control.

These may include:

• Courier or logistics delays
• Weather conditions
• Natural disasters
• Festivals or public holidays
• High-volume periods
• Transportation disruptions
• Address or PIN code issues
• Government or regulatory restrictions
• Other unforeseen circumstances

If a significant delay occurs, we will make reasonable efforts to assist you with the available tracking and courier information.

8. Damaged or Tampered Package

We recommend checking the outer packaging carefully when your parcel is delivered.

If the package appears damaged, opened, tampered with or otherwise compromised, please:

• Take photographs/videos of the package before opening it, where possible.
• Record the condition of the package and shipping label.
• Contact Tanishq Gems as soon as possible.
• Keep the original packaging and shipping materials.

9. Failed Delivery / Undelivered Orders

Courier partners may make multiple delivery attempts depending on their service procedures.

If an order cannot be delivered because the recipient is unavailable, the address is incorrect, the customer refuses delivery, or the courier is unable to complete delivery, the parcel may be returned to us.

If the parcel is returned to Tanishq Gems, please contact us to discuss the available options. Additional shipping charges may apply if the parcel needs to be re-dispatched due to circumstances attributable to the customer.

10. Delivery to the Correct Recipient

Orders are shipped to the delivery address provided at checkout. Customers should ensure that someone is available to receive the parcel whenever required.

For security purposes, certain high-value orders may be subject to additional delivery verification or identification requirements.

11. Returns and Return Shipping

If a product is eligible for return under our Refund & Return Policy, the customer may be required to send the parcel back to our store at their own expense, unless otherwise agreed by Tanishq Gems.

Customers may also visit our store in person to initiate an eligible return, subject to the applicable return conditions and verification.

The product must be returned in the condition required under our Refund & Return Policy, together with applicable packaging, certificates and other included items.

12. Product Packaging & Security

Tanishq Gems takes reasonable care to pack products securely before dispatch. Depending on the product, packaging may include protective materials, boxes, pouches, certificates or other product-related documentation where applicable.

Packaging may vary depending on product size, type and shipping requirements.

13. Incorrect or Missing Items

If you receive an incorrect, incomplete or missing item, please contact us as soon as possible after delivery.

Please retain the parcel, packaging, invoice and all materials received with your order while the matter is being reviewed.

We may request photographs, an unboxing video, order details or other information necessary to investigate the issue.