1. Introduction

Welcome to Tanishq Gems ("Tanishq Gems", "we", "us", or "our"). We respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how information may be collected, used, stored and protected when you visit tanishqgems.in, browse our products, contact us, create an account, place an order, subscribe to our communications or otherwise interact with our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with Tanishq Gems, we may collect certain information necessary to operate our website and provide our services.

2.1 Information You Provide

You may voluntarily provide information when you:

• Create or manage an account.
• Place an order or make a purchase.
• Contact our customer support team.
• Submit an enquiry or contact form.
• Subscribe to our newsletter or promotional communications.
• Participate in reviews, feedback or other website features.

This information may include your name, email address, telephone number, billing address, shipping address, order details and other information you choose to provide.

2.2 Order Information

When you purchase products from us, we may collect information relating to your order, including the products purchased, order amount, delivery details, billing information and order status.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, operating system, approximate location, pages visited, referring pages and information about how you interact with our website.

3. How We Use Your Information

We may use information collected through our website for purposes including:

• Processing and fulfilling orders.
• Providing shipping and delivery services.
• Communicating with you about your orders.
• Responding to enquiries and customer-support requests.
• Managing customer accounts where applicable.
• Improving our website, products and customer experience.
• Maintaining website security and preventing misuse.
• Understanding website usage and performance.
• Sending newsletters or promotional communications where permitted.
• Complying with applicable legal and regulatory requirements.

We do not intend to use your personal information for purposes unrelated to your interaction with Tanishq Gems unless permitted or required by applicable law.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, maintain shopping-cart functionality, understand website usage and improve the overall browsing experience.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They may help the website recognize your browser and remember certain information.

Types of Cookies

• Essential cookies: Required for basic website functionality, shopping-cart features and checkout processes.
• Preference cookies: Help remember choices and settings.
• Analytics cookies: May help us understand how visitors use the website and improve its performance.
• Marketing cookies: Where applicable, may be used to understand advertising performance or provide relevant communications.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

5. Payments & Order Information

When you place an order through our website, payment transactions may be processed by third-party payment service providers.

Depending on the payment method selected, payment providers may collect and process payment information such as card, banking, wallet or other transaction details.

You should review the privacy policy and terms of the payment provider used for your transaction for information about how your payment data is handled.

6. Sharing of Information

We may share information with trusted service providers where reasonably necessary to operate our business and provide services to you.

These may include:

• Payment and transaction service providers.
• Shipping and delivery partners.
• Website hosting and technical service providers.
• Website analytics and performance providers.
• Customer support and communication service providers.
• Professional advisers where reasonably necessary.

We may also disclose information where required by applicable law, legal process, court order, government authority or where necessary to protect our legal rights, website security or users.

We do not intend to sell your personal information to third parties as a standalone commercial product.

7. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or through the website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal, regulatory and legitimate business requirements.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal or regulatory requirements.

9. Your Privacy Rights

Depending on applicable law, you may have certain rights concerning your personal information.

These may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain promotional communications.
• Raise a privacy-related complaint or concern.

To exercise a privacy-related right, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

10. Third-Party Services & Links

Our website may contain links to third-party websites, services, payment providers, social-media platforms, maps, review platforms or other external services.

These third parties operate independently and may have their own privacy policies, terms and data practices.

Tanishq Gems is not responsible for the privacy practices or content of third-party websites and services. We encourage you to review their applicable privacy policies before providing information to them.

11. Children's Privacy

Our website is intended for general audiences and is not knowingly directed toward children who are unable to provide legally valid consent where such consent is required.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology or applicable legal requirements.

When changes are made, the updated version will be posted on this page and the "Last Updated" date will be revised accordingly.

We encourage you to periodically review this page to remain informed about how we handle personal information.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Tanishq Gems using the details below.