01 About Tanishq Gems

Tanishq Gems is a gemstone retailer and supplier offering natural gemstones, gemstone jewellery and related products through its website and physical store.

Our website may offer gemstones and products including, but not limited to, loose gemstones, gemstone bracelets, necklaces, anklets, carving stones, face rollers, rough stones and other gemstone-related products.

02 Website Usage

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of Tanishq Gems or any third party.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to the website or its systems.
• Copy, reproduce, modify or distribute website content without permission.
• Interfere with the security, functionality or operation of the website.
• Use automated systems to scrape, collect or misuse website information.

03 Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, gemstone details and other information displayed on the website are accurate and up to date.

However, natural gemstones are unique. Their colour, inclusions, transparency, texture, shape, pattern and appearance may vary from one stone to another.

Product photographs may also appear slightly different depending on lighting conditions, photography equipment and the display settings of your device.

04 Natural Gemstones & Treatments

Natural gemstones may contain natural inclusions and variations. Such characteristics are not necessarily defects and may be part of the natural identity of the gemstone.

Where applicable, information regarding gemstone origin, treatment, enhancement, weight, dimensions and certification may be provided on the relevant product page or accompanying documentation.

Customers are advised to review the product description and certification information carefully before placing an order.

05 Certification

Where certification is applicable, the gemstone may be supplied with documentation from the relevant laboratory or certification authority.

Certification details may vary depending on the gemstone, laboratory, product category and type of report issued.

A certificate is intended to provide information regarding the gemstone and should be reviewed together with the product description.

06 Product Prices

All prices displayed on the website are subject to change without prior notice.

Promotional prices, discounts, coupon codes and special offers may be available for a limited period and may be subject to specific conditions.

The price applicable to an order is the price displayed at the time the order is placed, subject to order confirmation and any applicable terms of the promotion.

07 Orders & Order Acceptance

Placing an order on the website constitutes a request to purchase the selected product. An order is subject to acceptance and confirmation by Tanishq Gems.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

• Product availability issues.
• Incorrect or incomplete product information.
• Pricing or technical errors.
• Suspected fraudulent or unauthorized transactions.
• Incorrect customer or delivery information.
• Any other circumstance where fulfilment is not reasonably possible.

If an order is cancelled by us after payment has been received, the applicable refund will be processed according to our Refund Policy.

08 Payments

Payments must be completed using the payment methods made available during checkout.

You agree to provide accurate billing and payment information. Tanishq Gems does not knowingly store complete payment card information on its own website when payment processing is handled through third-party payment service providers.

Payment transactions may be subject to the terms, privacy policies and security procedures of the relevant payment provider.

09 Shipping & Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Delivery timelines may vary depending on the destination, product availability, courier operations, weather, holidays, unforeseen circumstances and other factors beyond our reasonable control.

Customers should ensure that the delivery address, phone number and other contact details provided during checkout are accurate.

For complete information regarding dispatch, delivery, shipping charges and related conditions, please refer to our Shipping Policy.

10 Returns & Refunds

Returns, exchanges and refunds are subject to the conditions described in our Refund Policy.

Before returning any product, customers should carefully review the applicable return conditions and obtain confirmation from Tanishq Gems where required.

For eligible returns, the customer may be required to send the parcel to the Tanishq Gems store at their own cost or visit the store in person, depending on the applicable return procedure.

Products must be returned in the condition required under the Refund Policy. Items that have been damaged, altered or misused after delivery may not qualify for return or refund.

11 Discounts & Promotional Offers

Tanishq Gems may run promotional campaigns, discount offers, coupon codes, gifts and other special promotions from time to time.

Unless specifically stated otherwise:

• Offers may be available for a limited period.
• Offers may apply only to selected products.
• Promotional codes may be subject to minimum order values.
• Multiple promotional offers may not always be combined.
• Offers may be withdrawn or modified without prior notice.

12 Intellectual Property

Unless otherwise stated, the content available on this website, including text, product descriptions, photographs, graphics, logos, designs, icons, page layouts and other materials, is owned by or licensed to Tanishq Gems.

You may not reproduce, copy, republish, modify, distribute, transmit or commercially exploit website content without prior written permission.

13 Third-Party Services & Links

Our website may use third-party services such as payment processors, shipping providers, analytics services, communication services and other technology providers.

The use of such third-party services may be subject to their own terms and privacy policies.

Tanishq Gems may also provide links to third-party websites for convenience. We are not responsible for the content, availability, security or policies of external websites.

14 Accuracy of Website Information

We make reasonable efforts to maintain accurate information on the website. However, errors, omissions or technical inaccuracies may occasionally occur.

Tanishq Gems reserves the right to correct errors, update information, change product details or modify website content at any time without prior notice.

15 Website Availability

We aim to keep the website available and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, server issues, internet connectivity, security concerns or circumstances beyond our reasonable control.

16 Limitation of Liability

To the extent permitted by applicable law, Tanishq Gems shall not be responsible for losses resulting from circumstances beyond its reasonable control, including delays caused by courier services, natural events, technical failures, internet interruptions or third-party service failures.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17 Customer Responsibility

Customers are responsible for providing correct information while placing an order and for reviewing product details before purchase.

• Provide accurate name, address and contact information.
• Review the product description before ordering.
• Use valid payment information.
• Ensure someone is available to receive the shipment where required.
• Follow the applicable return and refund procedure.

18 Gemstone Information Disclaimer

Information provided on the website regarding gemstone properties, traditional beliefs, spiritual associations, astrology or commonly attributed benefits is provided for general informational purposes.

Such information should not be considered medical, financial, professional or scientific advice, and Tanishq Gems does not guarantee any particular physical, emotional, spiritual or financial outcome from the use of any gemstone.

19 Privacy

Your use of this website is also subject to our Privacy Policy, which explains how information provided by customers may be collected, used and protected.

20 Changes to These Terms

Tanishq Gems may update or modify these Terms & Conditions from time to time to reflect changes in our services, website, business practices or applicable requirements.

The updated version will be posted on this page with the revised "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms & Conditions.

21 Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions or transactions with Tanishq Gems shall be subject to the jurisdiction of the appropriate courts in Delhi, India.

22 Contact Information

If you have questions about these Terms & Conditions, your order or any of our products, you can contact Tanishq Gems using the information below.

• Business Name: Tanishq Gems
• Address: 3065-36, Block 33, Beadonpura, Karol Bagh, Delhi, 110005
• Email: tanishqgems@yahoo.in
• Phone: +91-9313271911
• Additional Phone: +91-7827907594
• Additional Phone: +91-9718365364
• Support Hours: 9:30 AM – 9:30 PM IST